Keynotes for Stakeholders, Customers, and Staff
I’ve been measuring customer service spanning two decades and 500,000 customer service Mystery Shop evaluations.
My business puts me in a unique position to understand why businesses don’t do as they plan, and why people pull in different directions.
Rather than focus on tactics, I focus on Purpose as a tool to unlock the conflict between Stakeholders, Customers and Staff.
Helping business leaders develop and share their North Star to get more strategic than ever before.
Motivation for staff to help them better connect with the organisation and serve customers.
Taking the message around the world. The message of service and purpose is received the same all over the world.
— Steven Di Pietro
Previous diverse clients include:
Countless chambers of commerce
Franchise Council of Australia
MSPA - Asia
MSPA - Europe
Terry White Chemists