Speaker and Business Owner


All roads lead to Rome, but they are not the same. Steven’s Mystery Shopping business has completed 500,000+ service evaluations.

The business revealed the truth about service. We have to serve customers, our bosses, and ourselves. At the core, you have to give something of yourself to be in service.

How do you tackle the core of service? You have to understand, and connect with your purpose.

Steven helps people and organisations discover their purpose so they can practically serve the outside world, and themselves.


If you want to visit Steven’s practical and technical customer service blog, visit his company blog here. This website deals with the meta issues of Service with Purpose.

Keynotes for Leaders

Helping business leaders develop and share their North Star to drive their organisation into the future.

See keynotes for leaders»

Staff Keynotes

Motivation for staff at to help them better connect with the organisation and customers. 

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For business owners and leaders who need to quickly nail down their strategy and get on with growing the business.

See 1 day strategy »


Covering the globe

Taking the message around the world. The message of service and purpose is received the same all over the world.


Wisdom comes from observation, knowledge and inspiration.

— Steven Di Pietro


Previous diverse clients include:

  • ANZ Bank

  • Countless chambers of commerce

  • Chemist Warehouse

  • Franchise Council of Australia

  • Mazda

  • MSPA - Asia

  • MSPA - Europe

  • Pedders Suspension

  • Terry White Chemists

  • Shopper Experience

  • VE Commerce


Check out what keynote attendees have been saying for over a decade.

I can't kick or catch a ball, but I can speak to people, and they react with great feedback I'm proud of.

This smiley image was from Virgin Australia.

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